GoGet Recognised for Efforts in Award Winning Council Project
Wednesday 16 May 2018
HILTI ORGANISATIONAL COMMITMENT TO CUSTOMER
SERVICE AND EXCELLENCE AWARD
This Award goes to an organisation who demonstrates dedication to exceptional customer service and excellence.
Award Presenter, Saab Wouts, Hilti New Zealand
The winner of this award looked to establish a path to excellence for an Electronic Consenting System that could be set up across multiple councils without having to build something from scratch, and deliver on accuracy and speed.
The councils involved had been looking for several years for a system that would enable them to process building consents the same way, giving the councils involved a platform to share resources.
With an agreement to working collaboratively with one IT Department to achieve both an identical system and staff experience for processing consents electronically and moved away from paper-based systems, work commenced in earnest with Master Business Systems and the 3 councils to implement the Go Get System. They were able to share costs, partner in training and there was no requirement by any of the councils to re-invent the wheel.
This project was delivered on time, within budget, and more importantly produced a building consent system configured and used the same way across all 3 collaborating councils.
The newly implemented system enables automated integration with the council’s electronic file management systems and the councils core regulatory systems with information updating both ways, as well as providing automatic downloading to inspectors tablets each morning of the approved documentation (plans, specs etc.) meaning no reliance on the need for plans on site.
With the same IT team supporting all 3 BCA’s allowing for reduced costs, the system also facilitates the sharing of staff across the 3 councils involved.
From a customer perspective, council customers benefit from:
- Reduced processing times
- Improved access to consent documents
- Documentation available onsite
- Inspection results in real time
- Capture information on site
- Consistency for customers across the consenting process
Speakers will demonstrate new product features and share our vision for the coming months. Open discussions will give you the opportunity to share your experiences and ideas with other leaders in the industry.
Click here to register for the event.
The forum agenda can be downloaded here.
GoGet Version 5.12.1 Release is Now Available
Monday 4 December 2017
Pool Safety Inspection Module
The new Pool Safety Inspections module gives you access to your organizations pool data from within GoGet. Pool safety inspections are booked in GoGet Scheduler and inspection results are recorded in GoGet Mobile the same way building inspections are updated.
The new Supervision Memos feature allows you to keep track of inspections or processing work done by staff who are in training and don’t yet have particular competencies. Supervision Memos are automatically created based on the competencies set up in GoGet. Several new reports allow you monitor supervision activity and keep track of any supervised work that still needs to be signed off.
For a full list of updates and fixes included in v5.12.1 refer to the latest release notes here.
GoCouncil wins online building consent service contract
Wednesday 22 March 2017
GoShift is an initiative involving more than 20 councils, from Western Bay of Plenty to Nelson, which aims to make the building consents process simpler and faster.
The councils involved are already using the new GoShift building consents application forms and the online service is the next stage in the initiative.
The online service will allow applicants to submit their building consent applications via an online portal.
Clare Hadley, Chief Executive of Nelson City Council and chair of the GoShift Programme Governance Committee, says GoShift is a unique partnership between central and local government to improve the building consents system.
“Our long term goal is a unified national approach that will make it easier and faster to get a building consent and provide consistency for applicants,” she says.
Ross McCarthy, GoShift’s Strategic and Engagement Manager, says making applications online will be quicker and easier for customers.
“It also means that customers will be able to easily track the progress of their application and see when more information is needed,” he says.
In the future, processing and inspection checklists will also be standardised and there will be a single, best practice quality management system.
Mr McCarthy says it’s exciting to have GoCouncil on board.
Online service pilot
The online service will be piloted with nine councils of varying sizes over the next few months before it is rolled out to other GoShift councils.
GoCouncil, a partnership between Master Business Systems (MBS) the developers of GoGet and Nuwave, were one of nine companies who bid for the opportunity to provide the online service.
David Webb, MBS Customer and Business Development Manager, says MBS is excited to have been awarded the GoShift online service contract and for the opportunity to be involved with the GoShift initiative.
“We have made a long-term commitment to the GoShift initiative and firmly believe that the online service has the ability to provide greater efficiency, consistency across councils and will deliver better outcomes for customers and councils.”
Mr Webb says MBS has more than 20 years of experience working with council building departments.
“We understand the industry is on a transformation journey to a digital workplace, and are privileged to be a part of that,” he says.
Ross McCarthy, GoShift, 021 247 8526
David Webb, GoCouncil, 021 986 434
Central Hawke’s Bay District Council goes live with GoGet
Wednesday 3 August 2016
Thursday 21 July saw the GoGet system go live. Inspectors were out and about using the new software.
During the course of training, the members of the building control team were able to review their current council processes and the checklists used by the inspectors during their various building inspections. MBS was pleased to be able to help and support them with this task to ensure that when the go live day came, all would run smoothly. GoGet is pushing inspection results and associated documentation back into MagiQ, Central Hawke’s Bay District Council’s back-end system.
The team at the council was a great team to work with during the course of the implementation and we are delighted that they will be coming back to do their processing before too long.
Staff at MBS will continue to monitor and provide support to the staff at Central Hawke’s Bay District Council during these early days.
Carterton District Council goes live with GoGet
Tuesday 7 June 2016
The team at Carterton wanted the ability to work with Masterton District Council, so they setup Masterton’s inspection checklists in GoGet. Now inspectors from both councils can do inspections across council boundaries when they need to.
The inspectors commented that they like how GoGet automatically files inspection-related photos along with inspection notes and how site notices can be automatically emailed to the site contact.
Suzy from admin looks after the inspection bookings. She commented that she likes the way GoGet Schedule displays the inspectors Outlook appointments and that previously entered contact details can be easily added to new inspection bookings.
Carterton uses MagiQ for it’s corporate system which GoGet has been integrated with in nine other councils.
GoGet software helps Stratford District Council win national award
Wednesday 20 April 2016
Congratulations to the team at Stratford District Council. And thank you for choosing to use GoGet for your electronic building consent inspection process.
“We are a small council, taking small steps and this is just the beginning,” says Liam Dagg, environmental services director at the Stratford District Council (SDC) of their newest award.
The 2016 McGredy Winder SOLGM Local Government Excellence Awards celebrate the very best in professional excellence in local government management, and SDC is this year’s winner of the LGFA Transforming Service Award category.
The award was presented for the CxT (Customer Experience Transformation) Project which follows improvements made to the building consent process and council’s customer service charter.
Liam says the SDC recognised that they were “falling behind and the game was getting faster with the move to digital”.
The CxT Project was a combination of tools, technology, people and processes. It included transforming the manual building consent inspection process to digital and introducing a council-wide customer service charter, aimed at every customer receiving the same level of service.
“It is a real credit to the staff that they have embraced the improvements to the customer service goals, and it is particularly noteworthy that this has been recognised at a national level,” mayor Neil Volzke says.
“We’re really excited about what the future looks like,” says Liam. “What we’re now looking to do is get involved at a national level, and see if we can standardise our procedures not only for building consenting but for other regulatory functions.”
SDC will also continue to improve processes and the customer experience as well as projects such as the Future of Broadway, Economic Development Strategy and the District Plan Review.
This year the awards attracted a record number of 43 entries across five project categories. SDC is the smallest council to be a category winner.
“This is a significant recognition of staff and their commitment to seeing both time and cost savings for the customer,” says Liam.
Article by By Hannah Walker